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Text Reminder Service to help reduce 'Missed Appointments'

System: Doctor Dr


Problem Statement

Missed appointments, known as Did Not Attends (DNAs), can cause serious delays in treatment for patients.  This in turn costs the hospital money in terms of the time the medics and means that the slot cannot be offered to another patient.

In 2018, 110,569 appointment slots were unused at Pennine Acute as patients did not attend their appointments.  This is approximately 12.56% of the Trust’s total Outpatient Appointment Capacity.  The 2 main reasons for this are shown below:

  • The patient forgot the date

  • The Appointment was no longer needed and the patient failed to let us know that they no longer needed to be seen.

What was the solution?

"Doctor Dr"

The Doctor Dr Booking and Scheduling Text Reminder Service is currently live in 25 specialties.  The system delivers a simple way to remind patients about their appointments.  Doctor Dr helps our patients get the help they need more quickly by helping us manage our clinics better.

Fewer cancelled appointments means we will be able to reduce waiting lists and waiting times as well as spend our NHS resources more wisely.

What are the Benefits.

Reduce DNA Rate

  • Poor and/or one-way administration leads to missed appointments and fewer people in care. 

  • Electronic booking systems that use two-way messaging between patient and clinic are much better options for engaging patients and reducing backlogs in care.

Increased Patient Satisfaction

Save Money

Patients get seen quicker

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